![]() The problem occurs with my iPod Classic, iPod nano, or iPod shuffle If you have the default Windows Firewall active, please follow these instructions to allow CopyTrans through: Allow a program to communicate through Windows Firewall. ![]() Ensure that you have the computer set to Performance mode and not Power-saver from the Power options and that CopyTrans is allowed through the firewall and your security software.Respect all suggestions here: Connection with iPod / iPhone is lost.Please follow the below steps precisely to resolve the issue. In most cases, the problem is caused by the connection between your iOS device and the PC failing during the CopyTrans backup process. The problem occurs with my iPhone, iPod, or iPod TouchĬopyTrans returns the following message at the end of the iPhone, iPad or iPod Touch backup saying that one or multiple songs, or videos failed to copy. The problem occurs with my iPod Classic, iPod nano, or iPod shuffle.The problem occurs with my iPhone, iPod, or iPod Touch.One or multiple songs or videos failed to copy: iTunes asks me for a password when trying to play a song or video.CopyTrans says that my iTunes library is corrupt.The backup gets stuck on a single track.CopyTrans detects my iPhone but takes a while to list files.CopyTrans detects my iPod but not its media files.CopyTrans does not see some of my iPhone songs or playlists.One or multiple songs or videos failed to copy. ![]() Cannot transfer songs or videos to your PC or iTunes library because CopyTrans not working? Are you experiencing an iTunes library sync issue with CopyTrans? In the vast majority of times, the problem is related to the iPhone or a PC misconfiguration and not directly to CopyTrans.Ĭlick on the statement that describes your issue most accurately and follow the suggested troubleshooting steps:
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